Operations

We help increase margins through operational excellence without compromising customer or consumer satisfaction.

We cover all critical aspects of operations in the consumer goods industry, including operations strategy, supply chain management, manufacturing strategy, lean operations, procurement, and design to value. Services include cross-functional margin management as well as functional deep dives. We serve both regional and global clients, and we integrate our efforts with their overall corporate strategies.

In response to consumer demand and competitive pressure, packaged goods companies call on their operations functions to “do more with less.” At the same time, operations need to stay agile to be able to support innovation and manage complexity. We help our clients achieve these goals in six core areas:

Operations strategy

In our strategic work, we encourage clients to take an end-to-end view and make operations more than just a cost center. We work with leading consumer goods players to define long-term operations transformation journeys, and we help them build strategic capabilities that lead to commercial growth.

End-to-end supply chain

We help clients optimize the flow of goods from manufacturing to retailers through segmentation, better planning, the application of lean principles, and increased collaboration with retailers. These efforts typically result in higher service levels, leaner inventories, and lower costs.

Manufacturing and sourcing strategy

Our manufacturing experts work with consumer goods companies to build manufacturing networks that are flexible, responsive, innovative, and resilient. We empower clients to hedge and arbitrage the volatility of costs, material, demand, and exchange rates.

End-to-end operational excellence

We apply lean principles within and beyond manufacturing, supporting our clients’ efforts to transform their operating system, management infrastructure, and capabilities. Lean transformations typically result in lower costs, higher flexibility, and more efficient back-office functions.

Next-generation procurement

To offset the effects of commoditization, we support our clients with broad category strategies that take a total cost of ownership perspective to sourcing. Our services include risk management, lean sourcing, and value chain optimization in collaboration with suppliers.

Design-to-value

Our design-to-value approach integrates consumer needs, competitive intelligence, and supplier insights. Working across functions, we prepare our clients for the ever-increasing cost pressure they encounter, especially in emerging markets.